Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview and Scope

This Refund Policy applies to all course purchases made through our Website at https://revenuereef.top. By purchasing a course from Sustainable Technologies, you acknowledge that you have read, understood, and agree to this Refund Policy in conjunction with our Terms and Conditions.

This policy is designed to be fair to both our students and our business, ensuring that genuine concerns are addressed while preventing abuse of our refund system.

2. 30-Day Money-Back Guarantee

2.1 Standard Refund Period

We offer a 30-day money-back guarantee on eligible course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date, subject to the conditions outlined in this policy.

2.2 Course Consumption Limits

To maintain fairness and prevent abuse, refund requests are subject to the following usage limits:

• Video Content: No more than 30% of the total course video content has been viewed
• Downloadable Resources: No more than 50% of downloadable materials have been accessed
• Certificate: No certificate of completion has been issued
• Assignments: No more than 2 assignments have been submitted

These limits are automatically monitored by our learning management system. Requests exceeding these limits will be reviewed on a case-by-case basis and may be denied.

2.3 How to Request a Refund

To request a refund under our 30-day money-back guarantee, please follow these steps:

1. Log in to your account on our Website
2. Navigate to "My Purchases" or "Order History"
3. Click on the course you wish to return
4. Select "Request Refund" and complete the refund request form
5. Provide a brief reason for your refund request (optional but helpful)

Alternatively, you may contact our support team directly at [email protected] with the following information:

• Your full name and registered email address
• Order number or transaction ID
• Course name(s) for which you're requesting a refund
• Reason for refund (optional)

3. Refund Processing

3.1 Review Process

Upon receiving your refund request, we will:

• Acknowledge receipt within 24-48 hours
• Review your request to ensure it meets eligibility criteria
• Verify course usage and consumption limits
• Process the refund or contact you if additional information is needed

3.2 Processing Timeline

Stage	Timeframe
Request Acknowledgment	24-48 hours
Review and Approval	2-3 business days
Refund Processing	3-5 business days
Bank/Card Processing	5-10 business days
Total Estimated Time	7-14 business days

Note: Total processing time may vary depending on your financial institution and payment method. International transactions may take longer.

3.3 Refund Method

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Other Payment Methods: Refunded through the original processor

We cannot process refunds to different accounts or payment methods than those used for purchase.

3.4 Access Revocation

Upon approval of a refund, your access to the course will be immediately revoked. You will no longer be able to:

• Access course videos or materials
• Download resources
• Participate in course forums or communities
• Receive course updates
• Claim a certificate of completion

4. Exclusions and Non-Refundable Items

4.1 Promotional and Discounted Purchases

• Courses purchased during promotional sales or with discount codes exceeding 50% off
• Bundle purchases where individual courses are not separately priced
• Free courses or courses provided as gifts
• Courses included in subscription or membership plans

4.2 Course Completion and Consumption

• Courses where a certificate of completion has been issued
• Courses where more than 30% of content has been consumed
• Courses where more than 50% of downloadable resources have been accessed
• Courses where you have submitted more than 2 assignments

4.3 Time-Based Exclusions

• Requests made after the 30-day refund period
• Courses purchased more than 90 days ago (regardless of usage)
• Courses accessed after account termination or suspension for policy violations

4.4 Technical and Content Issues

• Claimed technical issues that we cannot reproduce or verify
• Personal dissatisfaction with course difficulty level (when prerequisites were clearly stated)
• Changes in personal circumstances unrelated to course quality
• Compatibility issues with outdated or unsupported devices/browsers

4.5 Policy Violations

• Accounts terminated for violation of Terms and Conditions
• Evidence of content sharing, unauthorized distribution, or piracy
• Multiple refund requests indicating pattern of abuse
• Fraudulent purchase or chargeback activity

5. Special Circumstances

5.1 Technical Issues

If you experience technical issues preventing access to course content, please contact our support team before requesting a refund. We will make every effort to resolve technical problems including:

• Video playback issues
• Platform access problems
• Download failures
• Account login difficulties

Refunds for technical issues will only be considered if we are unable to resolve the problem within 7 business days.

5.2 Course Content Errors

If you discover significant errors in course content that impact learning value, please report them to our team. We will:

• Investigate and verify the reported error
• Correct the error within a reasonable timeframe
• Offer a refund if the error significantly impacts course value and cannot be corrected promptly

5.3 Medical or Emergency Situations

We understand that unexpected life events can occur. If you need to request a refund due to medical emergencies or other extraordinary circumstances, please contact us with:

• Detailed explanation of the situation
• Supporting documentation (if applicable)
• Your account and purchase information

Such requests will be reviewed on a case-by-case basis with compassion and discretion.

5.4 Course Discontinuation

If we discontinue a course you have purchased:

• You will receive at least 60 days advance notice
• You will retain access to the course for at least 180 days after discontinuation notice
• You may request a full refund if you have used less than 30% of the course content
• Downloadable materials will remain accessible for 180 days

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

6.1 Bundle Purchases

For bundled course purchases, partial refunds may be calculated as:

• Individual course price minus bundle discount
• Prorated based on courses not accessed
• Subject to standard refund eligibility criteria

6.2 Subscription Conversions

If you purchased individual courses before subscribing to a membership plan, we may offer:

• Credit toward subscription fees
• Prorated refund for unused portion
• Extension of membership duration

7. Refund Abuse Prevention

To maintain fairness for all users and prevent abuse of our refund policy, we monitor for patterns of concerning behavior:

7.1 Warning Signs

• Multiple refund requests for different courses
• Pattern of purchasing, consuming, and refunding courses
• High percentage of course consumption before refund request
• Evidence of content downloading before refund
• Account sharing or credential distribution

7.2 Consequences of Abuse

If we determine that our refund policy is being abused, we reserve the right to:

• Deny current and future refund requests
• Suspend or terminate your account
• Pursue legal action for fraud or breach of contract
• Report suspicious activity to payment processors and authorities

8. Chargebacks

8.1 Chargeback Policy

If you initiate a chargeback without first attempting to resolve the issue with us:

• Your account will be immediately suspended
• All course access will be revoked
• Future purchases may be declined
• You will be responsible for chargeback fees (typically $25-50 USD)

8.2 Disputing Chargebacks

We actively dispute unwarranted chargebacks by providing:

• Proof of purchase and course delivery
• Records of course access and usage
• Communication history
• Evidence of policy acceptance

9. Currency and Exchange Rates

All course prices are listed in USD (United States Dollars). For refunds:

• Refunds are processed in the original currency of purchase
• Exchange rate fluctuations are not our responsibility
• Conversion fees charged by banks or payment processors are not refundable
• The refund amount reflects the original purchase price in USD

10. Tax Refunds

If applicable taxes were charged on your purchase:

• Taxes will be refunded along with the course price
• You are responsible for any tax reporting requirements in your jurisdiction
• We will provide updated receipts reflecting the refund

11. Contacting Support

11.1 Before Requesting a Refund

We encourage you to contact our support team if you're experiencing issues with a course. We can often resolve problems through:

• Technical support and troubleshooting
• Course content clarification
• Alternative learning resources
• Course recommendations better suited to your needs

11.2 Support Channels

12. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our Website
• Update to the "Last Updated" date above

Your continued use of our Services after policy changes constitutes acceptance of the revised policy. Refund requests will be governed by the policy in effect at the time of purchase.

13. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable local laws. Some jurisdictions provide additional consumer protections that supersede these terms. If you believe you have rights under consumer protection laws, please contact us or your local consumer protection agency.

14. Frequently Asked Questions

Q: Can I get a refund after 30 days?

A: Generally no, unless there are extraordinary circumstances or technical issues that we were unable to resolve. Please contact our support team to discuss your situation.

Q: What if I purchased multiple courses?

A: Each course purchase is evaluated separately for refund eligibility based on its individual usage and our standard criteria.

Q: Can I exchange a course for a different one?

A: We do not offer direct course exchanges. You may request a refund for an eligible course and purchase a different course separately.

Q: What happens to my progress and certificates?

A: Upon refund approval, all progress is deleted and any certificates are revoked. This data cannot be recovered.

Q: Can I repurchase a course after receiving a refund?

A: Generally yes, unless there was evidence of policy abuse. Future refund requests for the same course may be denied.

15. Acknowledgment

16. Company Information

Last Updated: January 1, 2025

Thank you for choosing Sustainable Technologies for your educational journey. We are committed to your success and satisfaction.